Contact Centre Staff

Contact centre staff use their knowledge to assist customers with their queries and concerns.
We offer strong management, unparalleled transparency, modern facilities and dedication to meet your business needs.

Inbound/Outbound Sales Representative

Contact Center role: Inbound sales representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.

An outbound sales representative is the one who contacts customers to inform them of the products or services they offer.

Tasks & Responsibilities:

  • Answer calls and provide customers relevant information and resolve their queries
  • Facilitate sales of products and services according to the client’s needs
  • Address and resolve customer complaints and issues
  • Ensure quality customer satisfaction with every call
Outsource with Phil Labor If you hire locally in Australia

From $13.50 per hour

* This is our all-In-Hourly rate and includes everything

From $26.44 per hour

*Add approx 30% for leave, superannuation, workers comp etc

Customer Service Representative

Contact Center role: Customer service representative helps to assist customers by answering questions about products, services and provides them with relevant information.

Tasks & Responsibilities:

  • Open and maintain customer accounts by documenting account information
  • Resolve product or service issues by identifying and clarifying customer complaints
  • Prepare product or service reports by collecting and analyzing information from customer calls
  • Manage incoming calls and generate sales leads
Outsource with Phil Labor If you hire locally in Australia

From $12.75 per hour

* This is our all-In-Hourly rate and includes everything

From $24.04 per hour

*Add approx 30% for leave, superannuation, workers comp etc

Email & Chat Support

Contact Center role: Email and chat support person is someone who engages with a customer in real-time to answer queries and provides information.

Tasks & Responsibilities:

  • Develop and maintain strong customer relationships
  • Manage and resolve all customer related concerns
  • Offer to contact the customer for any questions and queries that need to be answered
  • Keep up to date and quickly assimilate themselves with new products or services to offer to customers
Outsource with Phil Labor If you hire locally in Australia

From $9.90 per hour

* This is our all-In-Hourly rate and includes everything

From $21.63 per hour

*Add approx 30% for leave, superannuation, workers comp etc

Help Desk Specialist

Contact Center role: A help desk specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.

Tasks & Responsibilities:

  • Is the first contact of customers to resolve their technical issues
  • Identify and redirect problems to appropriate resources
  • Manage customer data and document activity reports
  • Provide an in-depth guide to the problem-solving process
Outsource with Phil Labor If you hire locally in Australia

From $12.80 per hour

* This is our all-In-Hourly rate and includes everything

From $26.44 per hour

*Add approx 30% for leave, superannuation, workers comp etc

*Figures from Michael Page pay analysis sector

We're excited to work with you!

Our team is excited to start working with you. If you have more questions or points needing clarification, we'll be happy to answer them. You can book a consultation now by clicking the button at the bottom of this page.

We meet all Philippine Government Requirements

Phil Labor is registered in the Philippines through our sister company and meets all Department of Labor (DOLE) requirements to operate in a Freeport Zone.

We Invoice in Australian dollars and remit GST

Phil Labor is Australian owned and operated and as such, we invoice in Australian dollars and remit GST as per ATO requirements.

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