Who Are We

A Word from Our Directors

I first began employing VA’s in the Philippines in 2008 and since then have contracted over 100 Philippines and Indian VAs, mostly working from home.

I think I have made just about every mistake that you can make when outsourcing staff in another country. However, what I have achieved through outsourcing would not have been possible or affordable. The learning curve and ultimate success far outweighed the mistakes I have made.

The good news is that I can pass this wealth of information on and save you a lot of headaches.

I’ve learnt:

  • You need to manage your staff well! They excel when they have an encouraging team behind them! It’s all the extra things that we, at Phil Labour, add into the ‘all in hourly rate’ that make it viable!
  • You need the right equipment and security protocols. This has become more important during the lockdown. We needed to increase our IT support and provide exceptional backup at locations.
  • You need someone ‘on the ground’ leading the team which is one of the reason’s one of our Australian Directors works in the office to oversee and manage the staff for our clients.
  • You need to understand the country of your Va’s origin so that you appreciate what drives them. We can teach you this. We have a strong understanding of the Philippines culture and will make sure you get the best person and make sure you retain them!

 

Erika Wager

CEO, Phil Labor BPO

I was first exposed to the concept of outsourcing in 2014 when expanding my small drinking water supply business here in the Philippines. I had already been living and working 50% of the time in the Philippines and the other half in Australia.

I have since fallen in love with the Philippines and have basically lived here since 2016. Today I work full-on in the outsourcing/offshoring industry managing the day-to-day operations at Phil Labor. The Filipino people are amazing and most thrive on the challenge of assisting organisations to grow their businesses.

These young, well-educated and motivated people speak English well and learn quickly. Once you find a good staff member and they also like you and your team – you will have a loyal employee for many years to come. Why the Philippines? Well, it’s more than just the reduced costs to your bottom line, it’s the life-changing opportunities this brings to your staff members and their extended families. This is a relatively poor country but through outsourcing, things are changing for the better.

I love introducing SMEs and larger businesses to the concept of outsourcing through the Philippines and then seeing the changes it can make to their business. It’s not all smooth sailing as there will be challenges along the way but if you are willing to train and nurture your team, you, like many others, will reap the rewards.

If you are tired of working ‘in’ your business and prefer to work ‘on’ it, this may just be what the doctor ordered.

 

Jeffery Collinson
General Manager, Phil Labor BPO

Our Core Values

What drives us and keeps us being the best versions of ourselves!

RESPECT

We respect, value and honour customers and team’s actions, words and embrace our differences.

TRUSTWORTHY

We choose to be vulnerable and courageous in our trust of others. We have confidence that our integrity and reliability will show our worth!

KINDNESS

We will always show kindness to our fellow team members, work associates and customers. This can be as simple as a smile or a word of encouragement to show we care.

RELIABILITY

To be the person you can always rely on. To be dependable, arrive on time and consistently offer the best version of ourselves.

INTEGRITY

When faced with difficult decisions we will always do the right thing even if it’s the harder choice. We will always be truthful and honest.

FUN

Life is really meant to be enjoyed to the fullest. Everyday, we will always strive to find the good, have fun and enjoy our work day!

Meet the Team

Erika Wager

CEO

Jeffery Collinson

General Manager

Angie Schmitzer

Digital Marketing Manager

Paul Scagliotti

New Business Development

Andrea Morrell

Executive Account Manager

Lee Mitchell

Executive Account Manager

Simon Konks

Web Advisor

Michelle Dela Cruz

Administrative and Finance Officer

Chris Deyto

Digital Marketing Specialist

Miguel Astadan

Social Media and Facebook Ads Specialist

Lou Chua

Virtual Executive Assistant

Irish Nunag

Virtual Executive Manager

Jess Lau

Full Stack Developer

Some of our Matched Employees

To give you an idea of the calibre of our workforce, here are some of our top employees matched with clients

Tam Sibal

Digital Marketing Assistant

Isabella Zingalaoa

General Virtual Assistant

Christine Naguiat

Virtual Bookkeeper

Joyce Hight

Data Entry Assistant

Keenen Dollopac

Senior Accounting Assistant

Jonathan Castro

Mortgage Virtual Assistant.

Charmaine Quizon

Digital Marketing Assistant & Content Writer

Aryl Muli

Administrative and Finance Officer

We're excited to work with you!

Our team is excited to start working with you. If you have more questions or points needing clarification, we'll be happy to answer them. You can book a consultation now by clicking the button at the bottom of this page.

We meet all Philippine Government Requirements

Phil Labor is registered in the Philippines through our sister company and meets all Department of Labor (DOLE) requirements to operate in a Freeport Zone.

We Invoice in Australian dollars and remit GST

Phil Labor is Australian owned and operated and as such, we invoice in Australian dollars and remit GST as per ATO requirements.

Ready to get started?