Who Are We
A Word from Our Directors

I was introduced to the concept of outsourcing initially when I wanted to expand my traditional business. I was already working 80-plus hours per week and ‘working more’ wasn’t an option. I was stuck with needing an employee to help me expand and not having the extra cash to do so.
A mentor advised me to get a “VA”, a virtual/personal assistant, to help me with my new workload. Upon researching this, I was surprised at how affordable this new option was.
This solution was a game-changer for me. I couldn’t believe how much extra time I now had to work on my business rather than in my business!
Working out what to delegate and what extra skill sets I could easily access was my learning curve. It opened up more opportunities. Some of my new ideas and tasks had previously been put in the ‘too hard basket’ because getting a current employee to add it to their task or to train them to take on more responsibility wasn’t viable.
Within 6 months I’d worked out I could get a VA for each of these extra roles, so I put on another VA… and then another one… and then another! My business then tripled in turnover! I couldn’t believe my ‘return on investment’ was that significant! Now my other department heads have their own VAs and they are more productive and happier! In fact, we have all gone to a 4-day week!
So when my mentor suggested setting up Phil Labor and helping other business owners take advantage of this assistance to build their dreams, I jumped on it!
Accessing different skill sets for specific campaigns, seasonal fill-in work and the ability to upscale and downscale quickly is congruent with how my business needs change.
If your business is similar, this may be a solution for you too!
Erika Wager
CEO, Phil Labor BPO

I was first exposed to the concept of outsourcing in 2014 when expanding my drinking water supply business here in the Philippines. I had already been living and working 50% of the time in the Philippines and the other half in Australia. I have since fallen in love with the Philippines and have lived here since 2016. Today I work full-time in the outsourcing/offshoring industry managing the day-to-day operations at Phil Labor.
The Filipino people are amazing and most thrive on the challenge of assisting organisations to grow their businesses. These young, well-educated and motivated people speak English well and learn quickly. Once you find a good staff member, you will have a loyal employee for many years to come.
Why the Philippines? Well, it’s more than just the reduced costs to your bottom line! From a business point of view, the Philippines are more in line with Australian time zones than most BPO countries, the Filipino people are very well educated and you will be very impressed with their English – it’s not really a 2nd language but rather it’s taught at the same time.
Filipinos are beautiful people. Working for an Australian company provides life-changing opportunities to your staff members and their extended families. This is a relatively poor country but through outsourcing, things are changing for the better.
I love introducing larger businesses to the concept of outsourcing through the Philippines and then seeing the changes it can make to their business. Being able to utilise a new skill set for a seasonal job or having a VA fill a temporary role can make all the difference to the rest of your staff’s output, morale and workload, allowing them to focus on what they do best for you.
If you are struggling to get a particular skill set or a position filled, outsourcing with Phil Labor might be the answer!
Jeffery Collinson
General Manager, Phil Labor BPO

Our Core Values
RESPECT
We respect, value and honour customers and team’s actions, words and embrace our differences.
TRUSTWORTHY
We choose to be vulnerable and courageous in our trust of others. We have confidence that our integrity and reliability will show our worth!
KINDNESS
We will always show kindness to our fellow team members, work associates and customers. This can be as simple as a smile or a word of encouragement to show we care.
RELIABILITY
INTEGRITY
When faced with difficult decisions we will always do the right thing even if it’s the harder choice. We will always be truthful and honest.
FUN
Life is really meant to be enjoyed to the fullest. Everyday, we will always strive to find the good, have fun and enjoy our work day!
Meet the Team

Erika Wager

Jeffery Collinson

Angie Schmitzer

Simon Konks
Web Advisor

Carl Fechner
Business Strategy Advisor

Paul Scagliotti
New Business Development

Lee Mitchell
Executive Account Manager

Andrea Morrell
Executive Account Manager

Michelle Dela Cruz

Irish Nunag

Lou Chua

Jess Lau
Full Stack Developer
Krystal Guinto
Web Developer

Rubienne Pearl Ortiz
Market Research Analyst

Mikaela Jasmin Dizon
Customer Service Representative
Some of our Matched Employees
To give you an idea of the calibre of our workforce, here are some of our top employees matched with clients

Jenina Valerie Quito
Virtual Receptionist

Ana Grace Francia
Virtual Bookkeeper

Keenen Dollopac
Senior Accounting Assistant

Joyce Hight
Data Entry Assistant

Allyza Soriano
Virtual Assistant

Charmaine Quizon
Digital Marketing Assistant & Content Writer

Isabella Zingalaoa
General Virtual Assistant

Archie Pahamutang
Business Development Manager

Stephen Tamargo
Outbound Sales Representative & Leads Generation Specialist

Mardelle Balan
Virtual Receptionist

Jireh Nacu
Business Administrator

Rue Demain
Mortgage Broker Executive Assistant

Karen Sevilla
Virtual Assistant

Manuel de la Cruz
Virtual Graphic Design Artist

Axel Aringoy
Virtual Graphic Artist

Aljo Paloma
Anthony Comon
Virtual Web Developer
Aira Mae Mallari
Virtual Admin Assistant

Yara Ceryl Sangco

Tanya Main
New Business Development
Lindsay Castro
Virtual Assistant
Hannah Trisha Arceo
Virtual Admin Assistant
Daniela Dela Pena
Virtual Assistant
Tyron Dizon
Service Desk Engineer
Jaspher Maclang
Virtual Assistant
Jennifer Gallermit
Virtual Assistant
Toni Danan
Virtual Assistant
Angelica Hernandez
Virtual Assistant
Rosalie Trillanes
Virtual Assistant
Dexter Laodenio
Quality Surveyor
Alexies Angela
Virtual Assistant
Gerald Banal
Virtual Assistant

We're excited to work with you!
questions and clarifications, we'll be happy to answer them. You can
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