- Inbound/Outbound Sales Representative
- Customer Service Representative
- Email & Chat Support
- Help Desk Specialist
Inbound/Outbound Sales Representative
Contact Center role: Inbound sales representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.
An outbound sales representative is the one who contacts customers to inform them of the products or services they offer.
Tasks & Responsibilities:
- Answer calls and provide customers relevant information and resolve their queries
- Facilitate sales of products and services according to the client’s needs
- Address and resolve customer complaints and issues
- Ensure quality customer satisfaction with every call
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $13.50 per hour * This is our all-In-Hourly rate and includes everything |
From $26.44 per hour *Add approx 30% for leave, superannuation, workers comp etc |
Customer Service Representative
Contact Center role: Customer service representative helps to assist customers by answering questions about products, services and provides them with relevant information.
Tasks & Responsibilities:
- Open and maintain customer accounts by documenting account information
- Resolve product or service issues by identifying and clarifying customer complaints
- Prepare product or service reports by collecting and analyzing information from customer calls
- Manage incoming calls and generate sales leads
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $12.75 per hour * This is our all-In-Hourly rate and includes everything |
From $24.04 per hour *Add approx 30% for leave, superannuation, workers comp etc |
Email & Chat Support
Contact Center role: Email and chat support person is someone who engages with a customer in real-time to answer queries and provides information.
Tasks & Responsibilities:
- Develop and maintain strong customer relationships
- Manage and resolve all customer related concerns
- Offer to contact the customer for any questions and queries that need to be answered
- Keep up to date and quickly assimilate themselves with new products or services to offer to customers
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $9.90 per hour * This is our all-In-Hourly rate and includes everything |
From $21.63 per hour *Add approx 30% for leave, superannuation, workers comp etc |
Help Desk Specialist
Contact Center role: A help desk specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.
Tasks & Responsibilities:
- Is the first contact of customers to resolve their technical issues
- Identify and redirect problems to appropriate resources
- Manage customer data and document activity reports
- Provide an in-depth guide to the problem-solving process
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $12.80 per hour * This is our all-In-Hourly rate and includes everything |
From $26.44 per hour *Add approx 30% for leave, superannuation, workers comp etc |
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Flexible Outsourcing Options
Short-Term Outsourcing Solutions
At Phil Labor, we understand that every business has unique challenges and evolving needs, which is why our short-term outsourcing solutions are designed to be flexible and efficient, allowing you to focus on your core operations while we tackle the tasks that keep your organization running smoothly; whether you need a helping hand with meticulous bookkeeping, streamlined business administration, innovative digital marketing strategies, or eye-catching graphic design, our dedicated team is ready to jump in, empowering you to thrive in today's competitive landscape.
Long-term Offshore Teams
At Phil Labor, we recognize that thriving in today's dynamic market demands a profound ability to adapt and innovate, which is precisely why our committed offshore teams serve not merely as an extension of your workforce but as a strategic asset that empowers you to tap into global talent specifically aligned with your unique objectives, guaranteeing that your projects are not only completed punctually but also delivered with unmatched quality and expertise that sets you apart. When it comes to establishing sustainable long-term resources, it all begins with a strong foundation.