About Phil Labor

Phil Labor is a leading Business Process Outsourcing (BPO) Philippines company that provides dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations ongoing.

You won’t find a group of people who understand business owners’ needs and pain points better than the Phil Labor leadership team.

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment.

Outsourcing with Phil Labor allows you to reduce costs and invest more time by hiring your team offshore. You can save 70% of your labor costs while maintaining full control of your offshore team. All our services are all-inclusive of office equipment, annual holidays, sick leave and Superannuation etc.

Growth is in Phil Labor and our team’s DNA. We provide businesses with platforms for growth, combining skilled resources with the best technology. We will transform your business yet maintain your brand and practices—drawing on our global expertise and well-defined processes to ensure you’re always in the driver’s seat

  • We hire only the best talent and align resources to client needs and values.

  • We manage performance through coaching and mentoring with a focus on operational effectiveness.

  • We develop and empower our people through our proven training methodology.

  • We review all outcomes and evaluate for better efficiency through continuous improvement.

I was first exposed to the concept of outsourcing in 2014 when expanding my small drinking water supply business here in the Philippines. I had already been living and working 50% of the time in Philippines and the other half in Australia. I have since fallen in love with the Philippines and have basically lived here since 2016. Today I work full on in the outsourcing/offshoring industry managing the day to day operations at Phil Labor. The Filipino people are amazing and most thrive on the challenge of assisting organisations grow their businesses.

These young, well educated and motivated people speak English well and learn quickly. Once you find a good staff member and they also like you and your team – you will have a loyal employee for many years to come. Why the Philippines? Well it’s more than just the reduced costs to your bottom line, it’s the life changing opportunities this brings to your staff members and their extended families. This is a relatively poor country but through outsourcing things are changing for the better.

I love introducing SME’s and larger businesses to the concept of outsourcing through the Philippines and then seeing the changes it can make to their business. It’s not all smooth sailing as there will be challenges along the way but if you are willing to train and nurture your team, you, like many others, will reap the rewards.

If you are tired of working ‘in’ your business and prefer to work ‘on’ it, this may just be what the doctor ordered.

Jeffery (Jeff) R Collinson

Operations Manager, Phil Labor BPO

I first began employing VA’s in the Philippines in 2008 and since then have contracted over 100 Philippines and Indian VA’s, mostly working from home and I think I have made just every mistake that you can make when outsourcing staff in another country.

However, what I have achieved through outsourcing would not have been possible or affordable for my clients. The learning curve and ultimate success far outweighed the mistakes I have made.

Lessons Learnt
The good news is that I can pass this wealth of information onto you and save you a lot of headaches

– I have learnt that to manage the staff well, have the right equipment and security protocols is to work out of an office, not from their homes

– One of our Australian Directors works in the office to oversee and manage the staff for our clients

– We know and understand the Philippines culture and can make sure you get the best people and help retain them for you

In my spare time I love watching and following Supercars Australia Racing

Carl John Fechner

Sales and Marketing Strategist, Phil Labor BPO

I was introduced to the concept of outsourcing a few years ago when I wanted to expand my traditional business. As I was already working 80 plus hours per week and couldn’t really afford to employ someone until my expansion resulted in extra profits, a mentor advised me to get a “VA” a virtual/personal assistant, to help me with my new work load. I was surprised how affordable this was and my new VA was amazing ….I must admit I felt like I’d “made it” having a “personal assistant working for me!!! and I couldn’t believe how much extra time I now had to work on my business not in my business!!! It did take me a little time to work out how to delegate my jobs but luckily my mentor kept on me to keep delegating more work to her…within 6 months I put on another one and then another! my business tripled in turnover! I had always heard the saying as the owner you need to work on your business not in it if you want it grow and that is exactly what I was able to do wiht the help of these amazing VA’s !!! So when my mentor, Carl asked me to join him with setting up Phil Labor and helping other business owners get this same help to build their dreams I jumped on it!
Erika Wager

CEO, Phil Labor BPO