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Why Choose the Philippines for Outsourcing?

Why Choose the Philippines for Outsourcing?

by admin | Feb 27, 2019 | BPO, Business Process Outsourcing, Call Center, Nearshoring, Offshoring, Outsourcing, Philippines Outsource, successful

No doubt that Philippine Outsourcing has been an important venture for many businesses all around the world. Filipinos have HIGH Work Ethics. They have known for their high value and beliefs in having good work ethics. Carl John Fechner discussed some key points on...
Growth Trends of Outsourcing Business Process in Australia

Growth Trends of Outsourcing Business Process in Australia

by admin | Feb 25, 2019 | BPO, Business Process Outsourcing, Call Center

Outsourcing has changed the way companies do business. And is changing the face of the modern workplace. It allows businesses to speed up their work and further their goals while lowering costs. The strongest outsourcing trends in Australia this year include new...
Becoming a Super productive and successful entrepreneur

Becoming a Super productive and successful entrepreneur

by admin | Feb 20, 2019 | BPO, Business Process Outsourcing, Call Center, entrepreneur, Outsourcing, productive, successful

Becoming a Super productive and successful entrepreneur. How to get started as an Entrepreneur not wanting to be busy but PRODUCTIVE? First off, List down the things that you HATE doing, things you can’t do and things you SHOULDN’T be doing!  And...
How to Motivate Your Filipino Virtual Assistants?

How to Motivate Your Filipino Virtual Assistants?

by admin | Feb 18, 2019 | Assistant, BPO, Business Process Outsourcing, Call Center, motivation, Nearshoring, Offshoring, Outsourcing, Virtual Assistant

What motivates a Filipino Virtual Assistant? When you see successful businesses out there, You would notice that they always have something in common. They have great teams and great employees. And the big factor here is that they are always “motivated” to...
Outsourcing: Changing Businesses, Changing Lives Up to 80% increase in profitability

Outsourcing: Changing Businesses, Changing Lives Up to 80% increase in profitability

by admin | Feb 11, 2019 | BPO, Call Center, Nearshoring, Offshoring, Outsourcing

Outsourcing is one of the most popular trends in business today because of the benefits it offers.  This post originally appears on Internet Secrets made easy. Thanks to Carl John Fechner for this great article. Outsourcing can completely transform the way you...
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Phil Labor is an Australian owned and operated (BPO) Business Process Outsourcing based in Australia and Clark Freeport Zone, Pampanga, Philippines
Phil Labor is an Australian owned and operated (BPO) Business Process Outsourcing based in Australia and Clark Freeport Zone, Pampanga, Philippines

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Australian Office numbers:
+61 4 1186 1462
+61 412 774 773

Philippines Office numbers:
+63 956 156 8294

Email inquiry:
operations@phillabor.com

Where to Find Us

57 Harnham Drive Bairnsdale Victoria 3875 Australia

Unit 1 Philexcel Retail Building
2 Philexcel Business Park,
MA Roxas Hwy, Clark Freeport Zone, Pampanga, Philippines 2009
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Copyright ©. Phil Labor. All Rights Reserved.

Erika Wager

CEO

I have a wealth of experience in building businesses, starting my own in the automotive industry over 25 years ago selling Aftermarket products including our own range of Dash Cams.

6 years ago I built an e-commerce business in wearable technology & tracking which was shortlisted in a nationwide competition by Deloitte’s Decoding Dementia in 2019.

And 4 years ago I helped start Phil Labor to help businesses get ahead!

Like Henry Ford, I understands the power of surrounding myself with experts in their fields. It's important to me to instil a sense of ownership, a pride in association and an unrivalled connection to do my best for the good of the team.

I’ve dedicated my life to providing outstanding service to all my employees and customers. My motto is Freedom, to do what I want whenever I want and help others do the same!

My hobbies include travel and golf! I love to play all over the world. I also enjoy playing cards and poker, gardening and spending time with my 2 fur babies Bella and Teddy the Pomeranians.

Jeffery Collinson

Operations Manager

I spent more than 20 years in the Royal Australian Navy before moving to the Philippines when I fell in love with the country and its people.  I’ve been involved with the outsourcing industry for almost 20 years.  I am passionate about helping Filipino’s better themselves and seek great careers within this wonderful industry.

I live with my partner in Angeles City which is only 10 minutes from our offices in Clark.

Together with my business partner Erika, we started Phil Labor over 4 years ago because we knew we could offer businesses a better choice. I’m proud of the team we’ve put together and the quality of service we provide.

I’m dedicated to managing ‘on the ground’ and helping from a practical point of view.

My passion is learning more Tagalog (Philippine native language) and playing golf.  I hope to one day go on that elusive world sailing trip!

Angie Schmitzer

Digital Marketing Manager

I’ve worked with Erika for just on 20 years; in the car trade for the full 20 but also with My BuddyGard for 6 years and now with Phil Labor for 4.

Workwise, I’m a people person.  I started in Reception, then Customer Service, Sales, Sales Rep and for the last 10 years or so I have been focusing on Sales and Motivation Training.   If you were to ask me what do I love most about my work, I’d say it’s helping others succeed and thrive!

At Phil Labor, we’ve built the best team and helped so many small to medium business’s gain more success! We’ve literally help change people’s lives in a good way and I’m really proud to be a founding member.

I have a love of photography and enjoy taking photo’s of our 20 acre farm including my family, dogs, ducks and reptiles… I’m into gardening, exercise, and camping although I do love a resort on a tropical paradise.

Paul Scagliotti

New Business Development

I was fortunate enough to meet Erika in the summer of 2019 and it was then, that I discovered Erika’s desire to help business’s get ahead and have the success they strive for, a vision
that resonated with me.

The previous 8 years of my working life was involved in advocacy within the automotive association field, providing assistance and guidance to members wherever required. I thoroughly enjoyed the opportunity supporting members, promoting their interests and making a contribution to their professional environment.

With experience in marketing, distribution and manufacturing I am eager to contribute to the Phil Labor and My Buddy Gard teams, who have been receptive, supportive and encouraging. It was reassuring to learn of the importance these business’s places in security.

Ramanne Aryl Muli

Administrative and Finance Officer

Being the Team Leader for Phil Labor for a year and a half now, I can say that the administrative tasks and goals serve as my drive in producing quality output every single day.

Aside from making sure that the team are doing fantastic on their own fields and maintaining external relations and communications, I also manage the books of the company. Accounting and bookkeeping has been my expertise as it is one of the most important aspects in running a business. Attention to detail and organization of workflow - the two main things I am completely proud of to offer the team.

Working with Phil Labor literally feels like working with your closest friends or even your family. Management is very considerate and understanding. The whole team are cheerful and amazing colleagues! I feel so lucky.

A few things about me that are interesting (I think): I am a ‘furmom’ to four dogs, I do photography whenever I get the chance to do so and I would never give up on my dream of becoming a lawyer.

Charmaine Quizon

Digital Marketing Assistant & Content Writer

I work as a Digital Marketing Assistant and a Content Writer for companies wanting more from their websites. I help the team with any marketing-related tasks including writing more pages to boost it SEO and increase traffic.

I’ve worked for a variety of companies doing this and I must say, I love the challenge and satisfaction it brings.

I am looking forward to gaining more experience from the team and being of good value to my client.

In my spare time, I enjoy reading, writing and I also love to watch movies!

Irish Nunag

Virtual Executive Manager

I have been in the digital marketing field for four years and with the Phil Labor team for almost two years now. Of all the skills I possess, I'd say that doing creative works is what I enjoyed the most.

My work at Phil Labor involves designing marketing materials like flyers, newsletters, landing pages, social media graphics and more. I also help with content and web design among other things.

I love trying new things and learning new skills. With the talented and fantastic team, I get to do that! We learn from each other and share ideas to produce the best output possible. I am happy I get to work with passionate, kind, motivated, and caring people. Teamwork truly makes the dream work.

During my spare time, I enjoy listening to podcasts and audiobooks and watching informative YouTube stuff. I am passionate about helping people, travelling, being with nature, and spending quality time alone and with family and friends!

Maria Lourdes Chua

Virtual Executive Assistant

I have been working for Phil Labor for almost 3 years now and so far, I am loving it.

I do a variety of work including data entry, research and graphic design. What I love about Phil Labor Well, I love that they allow me to grow in every aspect of the job!

I am passionate about self-development and self-improvement in my personal life. I am always looking to challenge myself and learn new things. If I do not know a thing I ask, because I believe it won’t make less of a person if I ask and in that way I learn.

I also love being a mom to my three kids, I love when they still ask me for help even though they are teenagers already. I love reading books in my spare time, I especially  love Nicholas Sparks; One of my favourites is the Notebook and The Wedding.

And lastly what I love about the team, Erika and Angie are always eager and ready to listen. I am grateful and thankful to be part of this amazing team. I am looking forward to many more years to come!

Jess Laurente

Full Stack Developer

According to Katharine Briggs & Isabel Briggs Myers, I'm an INFJ. It's the rarest of the 16 personality types. Which made me think that I'm quite rare... and special.

When I was young, I thought when it rains, it rains all over the world. Later I found out that the rain just covers a certain area and I'm just a miniscule bio-organism in a vast, endless universe. The first time I was conscious, I thought I'm on a virtual simulation of some sort, and everything I see are just figments of my imagination. Years passed, I found out that it's called Solipsism, and I'm not really alone, as there are other humans that are aware of their existence as well.

I have this strange attachment to pets, that I don't ever want to have one again. When my dog "TJ" died after I pampered it for 10 years, there's this unbreakable bond that Science can't explain.

I have a knack for concealing messages and later on deciphering them, which I later found out that it's called Steganography. Wrangling code is my pastime. Now I get paid to have fun.

Aside from doing unfashionable and socially inept or boringly studious stuff, I eat, play Pokemon Go, and watch Netflix.

Keenen Reigh Dollopac

Senior Accounting Assistant

I am an Accountant for Phil Labor with seven (7) years of experience in the field. I had different exposures to numerous types of industries and practices of accounting procedures which greatly contributed to the skills that I have accumulated and utilized over the years. I've been with Phil Labor for over a year with the responsibility performing general bookkeeping and in charge of formulating various financial and system reports for management.

What I love about accounting is the critical thinking and logic behind it. Based on my years of experience, I had proven that your experience is not the same when you're involved in this field since you're exposed to different processes for each industries that you work for and encounter different transactions on a daily basis as well which makes it more challenging. For this reason, I enjoyed it and stayed passionate about it, more than enough to keep myself inspired to continue learning and being adventurous to experience other fields that I'm not much exposed to. Knowledge and experience are things that you can always develop constantly and being with Phil Labor helped me a lot to improve professionally & personally.

I believe as well that life is also like a principle in Accounting wherein everything must be balanced. I always ensure to properly give time between work and my personal life to keep myself mentally healthy for both. Aside from spending time on my career as an Accountant, I find joy as well in watching series and playing video games in my spare time, which helps me relieve all my stress and keeps my mind alert and focused.

Simon Konks

Web Advisor

Siim has been involved with IT & Manufacturing logistics sector from early 2000’s and CRM systems automation from 2018.

From an early age my passion has lied around computers and technology. Starting out with simple things like getting Sony Walkman Cassette player for Christmas, my parents knew that it would probably take me a day or two until I pulled it to bits because of my curiosity to see what was inside the player and how the components worked. (I managed to always put everything back together as well without any screws left over.)

Getting my first computer in the beginning of 2000’s was a real game changer, I knew that this piece of technology was going to be a part of my everyday life right from the beginning.
Growing up in Estonia we were blessed with super fast internet as well which opened a whole new world of information for me.

“Always deliver more than expected” , “Never give up” are his two most important rules to live by.

Tamera Joy Christi O. Sibal

Virtual Digital Marketing Assistant

I work as a Digital Marketing Assistant. My areas of expertise are social media marketing and management, graphic design, video editing, and content writing.

Growing up, I was already inclined in the creative field-- may it be in writing or design. At 9, I started writing personal blogs. In high school, I dabbled in designing and video editing. In college, I took up AB Communication where I was able to explore the field even more. I'd like to think I am one of the lucky ones. I didn't have to give up my creative side in order to pursue a job for the "real world."

I am many things outside of work. I can be a film-junkie, a pop culture lover, a bookworm, an F1 fan, and a Person-Who-Feeds-Me-All-The-Time-That's-Why-I-Love-Her to my pug Rocky. You'll often see me holed up in my room, using my computer just clickety-clacking away looking for new rabbit holes to research on.

Apart from all things mentioned above, I like spending quality time with my family and friends. I live for good food! I enjoy road trips in search of amazing places. As cliche as it sounds, I always aim to live in the moment, to not ruminate on the past, and to move forward carrying the hope to be better.

Chris Deyto

Digital Marketing Specialist

Growing up in a developing country is my drive to plunge and discover the mesmerizing world of Digital Marketing. My childhood is a memoir of overcoming challenges on daily basis. I learned that life is about dreams to chase. My family’s socio-economic situation taught me the value of labor. Oh don’t get me wrong. I enjoyed my childhood days. Certainly! Given a chance to choose a life filed in folders, I will still pick mine. I grew up in the countryside embraced by nature’s magnificent bounty.

A working student, I managed to earn a degree in BA Language and Literature from the university through scholarship. After years of failures and triumphs-side to side-, I graduated and landed a job as a Project Officer for an NGO. From there, my saga in fulfilling career advancement started.

After years in the academe as an educator and researcher, I found myself longing for something that we’ll make me feel that I am bound for greatness. I knocked, and then the door opened. Hired as a Content Writer year 2016, I began dealing with international clients. A UK based company believed that my interest in gardening and everything related to the idea of outdoor living, could make me write about anything; from garden pests to beating winter blues. I know pests, all sorts, but winter?! Seriously, it took me a day to finish an article about winter blues. My very first “bloody hell” feedback from the bosses.

Experience taught me that putting thoughts into words is not the hard part. Anyone skilled to write can do that with ease. The make or break point in content writing is putting relevance on an article. People will read it. It can save life or the other way around. However, the real beauty of my new profession came to life when I am introduce to SEO. This is when things got more exciting. Meeting these expats from Oz honed me into a reliable Filipino talent that Australian companies would always prefer to have. Signing contract with PhilLabor is making me a new member of this growing family; my Filipino definition of what family is.

Joyce Hight

Data Entry Assistant

I was an HR Assistant in my previous company before I began working for Phil Labor. Now I am glad to be part of the team!

I'm passionate when it comes to working. I'm detail-oriented, dedicated, providing high-quality administrative and clerical assistance to my client, and love to learn about new things.

Being with Phil Labor helps you grow a lot in every aspect. They always share their experiences, thoughts, and learnings with the team. That is what I like about Phil Labor!

When I'm not working, you can find me cooking, watching documentaries, love to watch movies, and I'm a curious person, always looking for new adventures. Also, I like spending quality time, especially with my family.

Isabella Pauline D. Zingalaoa

General Virtual Assistant

At my previous company which is my first job actually, I was a content editor and social media specialist. The things I learned there matched-up with my current job here in Phil Labor. Being a General Virtual Assistant for about 5 years now made me more productive and passionate in doing all sorts of tasks. I welcome new learnings and discoveries as I have a very curious mind.

Being a part of the Phil Labor team feels like working with a family. You gain friends/acquaintances whom you can share thoughts and stories with. Team huddles are surely fun!

On my free time, I watch Korean dramas and American shows. I can say I’m more of a series junkie than a movie buff. I love spending time at home with my family rather than going out as I’m somewhat of an introvert with a bit of being an extrovert sometimes. Fun fact about me: I have a shelf full of Korean Pop albums and merchandise. I feel happy whenever I see my collection and seeing them organized gives me peace. Lastly, my guilty pleasure is taking photos of food. You can call me Sabbie the Foodie. Who doesn’t love sumptuous food right? 😉

Christine Naguiat

Virtual Bookkeeper & Executive Assistant

I am a Xero Certified accounting major with three year-experience in Accounting. Currently working as a Bookkeeper and Executive Assistant for an Australian company, and previously worked as a Junior Accountant in one of the biggest retail companies in the Philippines.

With over three years of experience in the Accounting industry and closely working with top management, I have acquired essential skill sets that helped me improve as a bookkeeper/accountant. Some of these are the reconciliation of accounts, financial accounting and reporting, and preparation of financial statements. I can also prepare internal management reports based on my clients' needs, such as monthly inventory reports, sales trends, variance analyses, cash flow movements reports, and gross profit analyses.

Learning new things could be endless when working around business people. Dealing with numbers is just one thing. On the side of that, my marketing skills were enhanced by making social media ads and promotional campaigns for my client's businesses. The most interesting part of what I do is even how far my tasks are from my primary duties; I always find a way to connect them back to the business's financial and accounting side, making my clients love my work even more.

I surprise many people after working hours as they see a different side of me. Not everyone wants to be a person who is keen to details, critical thinker, problem-solver, and a wizard of excel 24/7. Outside of work, I am just another girl who struggles with which colour of purse to pick to match my shoes. A 20-something who knows how to enjoy life with the simplest things. I can be a home-buddy with a book on my lap or a film on the screen on a rainy day and still be an adventurous traveller when the sun is brightly shining. Either way, I enjoy doing all of it as I celebrate every season of life. Like how the saying goes, the sun always shines after the rain.

Andrea Morrell

Executive Account Manager

I’ve been in sales for over 20 years and working with Erika and Angie on another venture in the automotive trade for about 7 years. Best 7 years of my career. I’m so happy to have joined the Phil Labor team.

I LOVE the team I work with. I love the integrity of PhilLabor, the ongoing training, the calibre of services and the support everyone is given.

I love the work I do too. Helping people succeed and making a real difference to their lives is important to me.

My life is all about my people; my family and friends, my gorgeous new grandchild and my 2 fur babies Abby and Shiloh (my 2 rescue German Sheppard/ x Samoyed dogs). And I’m looking forward to travelling again when the world opens up.

Lee Mitchell

Executive Account Manager

I’m the new girl on the block only joining the team at Phil Labor 6 months ago.

First and foremost, I love who I’m working with! I’m so fortunate to have finally found a lovely group of people to work alongside.

I love sales…..and in this role, I especially love the customer contact. I really enjoy meeting new people and helping them do their best.

My biggest achievements are my sons, especially my 13 year old that was diagnosed at age 4 with Autism, ADHD, ODD, Motor Tourette’s and was extremely aggressive from lack of communication skills. I was told he’d never talk or lead a normal life. I chose to invest all that I had to give him the best opportunities. We proved everyone wrong. He now goes to a mainstream school, plays team sport, is a good communicator and has good friendships. Its has not been an easy road and quite honestly, the hardest thing I’ve ever done.

I’m passionate about my boys being the best versions of themselves.

My other passions include Pilates, walking with my Cavoodle and animals…I’m a massive animal lover!